Shipping policy

All orders will ship within five (5) business days of purchase, with the exception of orders that include hand-dyed items. 

**Hand-dyed items will ship within 14 business days. If your order includes a hand-dyed item, it will be shipped all together. If you want your non-hand-dyed items shipped within our normal processing time, the customer will be required to pay an additional shipping cost

Once your order has shipped, you will receive your tracking number to the email you provided during c. 

All orders are shipped via United States Postal Service (USPS) or United Parcel Service (UPS) Ground Service. 

The estimated delivery time frame is 3 - 5 business days from the ship date, not the order date, depending on the package final destination. 

Delivery time frames are an estimate, and Vivid Impressionz does not guarantee a delivery date.  Vivid Impressionz is not responsible for unexpected shipping delays by the shipping company and, unfortunately, cannot refund the shipping cost for delayed shipments. 

If you have not received your package, but it shows delivered, please contact your USPS or UPS facility. We should be notified within 21 days of non-receipt of the package. 

Vivid Impressionz is not responsible for orders that were submitted with the incorrect shipping address. Please make sure all of your information is accurate before submitting your order. If an item is returned to our warehouse as undeliverable (due to, for example, an incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment to the correct address. The original returned package will be sent within 3 business days of the customer paying the reshipping fee. If the customer does not pay the reshipping fee for a returned package within 2 business days, the item is the property of Vivid Impressionz; a refund will not be issued.

Order Cancellations:

Orders cannot be canceled after it has been shipped. 

You can not pick up online orders. We do not deliver.